Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and DeskPilot ("DeskPilot," "we," "us") and govern your access to and use of our website, dashboard, and AI front-desk services (together, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

DeskPilot lets you configure AI front-desk agents for your business. You describe your business through a guided configuration, we compile that into an agent grounded in the information you provide, and you can test and deploy it across supported channels such as web chat, SMS, and email. Agents respond using the knowledge and policies contained in your configuration.

2. Accounts and eligibility

You must be at least 18 years old and able to enter into a contract to use the Service. You are responsible for the accuracy of the information you provide, for all activity under your account, and for keeping your credentials secure. Notify us promptly at info@DeskPilot.biz if you suspect unauthorized access.

3. Subscriptions, billing, and renewals

Paid plans are billed in advance through our payment processor, Stripe, on the interval you choose (monthly or annually). By subscribing, you authorize us to charge your payment method on each renewal until you cancel. Your plan determines your configuration limits, available channels, and which AI models you can select.

• Starter — $74/month, or $588/year (an effective $49/month) when billed annually.
• Pro — $179/month, or $1,848/year (an effective $154/month) when billed annually.
• Business — $349/month, or $3,588/year (an effective $299/month) when billed annually.
• Enterprise — custom, quote-based pricing under an annual contract. Contact sales for a quote.
• Subscriptions renew automatically. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.
• Subscription fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice before your next renewal.

Prices are shown in US dollars and exclude any taxes, which may be added where applicable. The prices above are the current subscription rates and may be updated from time to time as described in Section 11.

4. AI usage, model selection, and usage-based charges

Beyond your subscription fee, how you use AI models may affect what you pay. The following explains every charge that can apply so there are no surprises.

DeskPilot AI is always free

Every plan includes our default model, DeskPilot Fast, at no additional charge. If you only ever use the included default model, you pay your subscription fee and nothing more for AI usage. We do not meter or upcharge for the default model.

Optional per-use charges for other model selections ("upcharge")

Higher plans let you select alternative or premium AI models. When enabled for your account, choosing a model other thanthe included default may incur a small, per-response "upcharge" — a usage-based fee added on top of your subscription. The upcharge:

• Applies only when you actively select a non-default model; it never applies to the included DeskPilot Fast model.
• Is a per-response rate disclosed in your dashboard before you opt into a paid model, and may differ between standard alternative models and bring-your-own models.
• Is metered — we record each billable response and bill the accumulated usage. You can review your usage in the dashboard.

Bring Your Own AI (BYO)

On eligible plans you may connect your own AI provider model ("Bring Your Own AI"). When you use a bring-your-own model, you are responsible for your own provider's costs and for complying with that provider's terms. A separate DeskPilot per-response upcharge may apply to bring-your-own usage as disclosed in your dashboard. See our Bring Your Own AI guide for setup steps and cost estimates.

Model pool and automatic failover

To keep your front desk responsive, DeskPilot runs selectable models in a pool with automatic failover. If your selected model is temporarily unavailable, we automatically route the request to the next available model so your customers still get a reply. Any usage-based upcharge reflects the model that actually generated the response, not necessarily the one first requested; if a request falls back to the free default model, no upcharge applies for that response.

How usage charges are billed

Usage-based charges accrue over your billing period and are charged through Stripe alongside or following your subscription. Usage-based amounts already incurred are non-refundable except where required by law. We may adjust usage rates on a going-forward basis with notice as described in Section 11.

5. Acceptable use

You agree not to use the Service to:

• Violate any law or the rights of others, including privacy and intellectual property rights.
• Send unsolicited messages (spam), or use SMS or email channels in violation of applicable messaging regulations and carrier requirements.
• Configure an agent to impersonate a person, provide regulated professional advice it is not authorized to give, or deceive your customers about its automated nature where disclosure is required.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service or its systems.

6. Your content and configurations

You retain ownership of the business information, knowledge, and configurations you submit ("Your Content"). You grant us a limited license to host, process, and use Your Content solely to operate and improve the Service for you. You are responsible for ensuring Your Content is accurate and that you have the right to use it.

7. AI-generated output

Agent responses are generated automatically from your configuration and may occasionally be inaccurate or incomplete. You are responsible for reviewing and testing your agents before deploying them to customers, and for any decisions made based on agent output. The Service is not a substitute for professional, legal, medical, or financial advice.

8. Third-party services

The Service relies on third-party providers, including Stripe for payments, Supabase for data storage and authentication, and AI model providers for generation. Your use of the Service may be subject to those providers' terms.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to us, other users, or third parties. Upon termination, your right to use the Service ends and we may delete Your Content after a reasonable period.

10. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, DeskPilot will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim will not exceed the amount you paid us in the twelve months before the claim.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Reach us at info@DeskPilot.biz.